99bat Privacy Policy – Your Data, Protected

01 Introduction

This Privacy Policy explains how 99bat ("we", "us", "the Platform") collects, uses, stores, and protects the personal data of players and visitors who use the 99bat website and gaming platform. 99bat is committed to handling your personal data responsibly and in accordance with applicable data protection laws.

By registering an account on 99bat, making a deposit, or simply browsing the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how 99bat handles personal data, please do not use the platform.

This policy applies to all users of 99bat regardless of how they access the platform — via mobile browser, desktop browser, or the 99bat app. It covers all personal data collected through the platform, including data collected during registration, during gameplay, and during payment processing.

02 Data We Collect

99bat collects personal data in several ways — directly from you when you register or interact with the platform, automatically when you use the platform, and from third-party payment providers when you make a deposit or withdrawal.

The categories of personal data 99bat collects include:

99bat does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations.

03 How We Use Your Data

99bat uses the personal data it collects for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The main purposes for which 99bat processes your personal data are:

• Account Management: To create, maintain, and secure your 99bat player account, including verifying your identity and age.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Platform Operation: To deliver the games and features available on 99bat, personalise your experience, and remember your preferences.
• Customer Support: To respond to your queries, resolve disputes, and provide assistance when you contact the 99bat support team.
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the platform.
• Legal Compliance: To comply with applicable laws, regulations, and licensing requirements, including anti-money laundering (AML) and know-your-customer (KYC) obligations.
• Responsible Gaming: To monitor gaming patterns and identify players who may be at risk, and to apply responsible gaming tools where appropriate.
• Marketing Communications: To send you promotional offers, bonuses, and platform updates — but only if you have opted in to receive them.

04 Legal Basis for Processing

99bat processes your personal data on the following legal grounds:

• Contract Performance: Processing your data is necessary to provide the services you signed up for — including operating your account, processing payments, and delivering games.
• Legal Obligation: Certain processing activities are required by law, including identity verification, transaction record-keeping, and anti-money laundering checks.
• Legitimate Interests: 99bat processes some data based on its legitimate business interests, such as fraud prevention, platform security, and improving the user experience — provided these interests are not overridden by your rights.
• Consent: Where 99bat relies on your consent — for example, to send marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Sharing Your Data

99bat does not sell your personal data. We share your data only in the following limited circumstances and only with parties who are bound by appropriate data protection obligations:

• Payment Providers: bKash, Nagad, and Rocket receive the minimum data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity Verification Services: Third-party KYC providers may receive your identity documents and personal details to verify your age and identity as required by our licensing obligations.
• Game Providers: Game software providers may receive anonymised or pseudonymised usage data to ensure games function correctly and to detect technical issues.
• Fraud Prevention Services: Specialist fraud detection providers may receive technical data such as IP addresses and device identifiers to help identify and prevent fraudulent activity.
• Legal Authorities: 99bat may disclose your data to law enforcement, regulatory bodies, or other government authorities where required by law or in response to a valid legal request.

06 Cookies and Tracking

99bat uses cookies and similar tracking technologies to make the platform work properly, remember your preferences, and understand how players use the site so we can keep improving it.

The types of cookies 99bat uses:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies.
• Functional Cookies: Remember your preferences such as language settings and display options to give you a more personalised experience.
• Analytics Cookies: Help 99bat understand how players navigate the platform — which pages are most visited, where users drop off, and how long sessions last. This data is aggregated and anonymised.
• Security Cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious transaction behaviour.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 99bat platform. On mobile devices, you can manage cookies through your browser's privacy settings.

07 Data Retention

99bat retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account Data: Retained for the duration of your account and for 7 years after account closure, in line with financial record-keeping requirements.
• Transaction Records: Retained for 7 years from the date of each transaction to comply with anti-money laundering regulations.
• Identity Verification Documents: Retained for 5 years after account closure or the completion of the business relationship.
• Support Communications: Retained for 3 years from the date of the last interaction.
• Marketing Preferences: Retained until you withdraw consent or request deletion.
• Technical and Usage Data: Retained for up to 2 years for analytics and fraud prevention purposes.

When data is no longer required, 99bat securely deletes or anonymises it so that it can no longer be linked to you as an individual.

08 Your Rights

You have the following rights in relation to the personal data 99bat holds about you. To exercise any of these rights, contact the 99bat support team with your request and we will respond within 30 days.

• Right of Access: You can request a copy of all personal data 99bat holds about you, along with information about how it is being used.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to have it corrected. You can update most account details directly from your account settings.
• Right to Erasure: You can request that 99bat delete your personal data. This right is subject to certain limitations — for example, 99bat may be required to retain transaction records for legal compliance purposes.
• Right to Restrict Processing: You can ask 99bat to limit how your data is used in certain circumstances, for example while a dispute is being resolved.
• Right to Data Portability: You can request a copy of your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to Object: You can object to 99bat processing your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of prior processing.

09 Data Security

99bat takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration.

• All data in transit is protected by SSL/TLS encryption with a minimum of 256-bit key strength.
• Stored data is encrypted at rest using industry-standard encryption algorithms.
• Access to player data is restricted to authorised personnel on a strict need-to-know basis.
• All internal access to player data is logged and subject to regular audit.
• 99bat conducts regular security assessments and penetration testing to identify and address vulnerabilities.
• Two-factor authentication is available for player accounts and is mandatory for all internal staff accounts.

Despite these measures, no system is completely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 99bat will notify you without undue delay and will take immediate steps to contain and remediate the breach.

10 Children's Privacy

99bat is strictly an adult platform. The platform is not intended for, and does not knowingly collect personal data from, anyone under the age of 18. Age verification is a mandatory part of the 99bat registration and KYC process.

If 99bat discovers that personal data has been collected from a person under the age of 18, that data will be deleted immediately and the associated account will be permanently closed. Any winnings accumulated by an underage player will be forfeited.

If you believe that a minor has registered on 99bat, please contact the support team immediately so that the matter can be investigated and resolved promptly.

11 Third-Party Services

The 99bat platform integrates with a number of third-party services to deliver its full range of features. These include payment processors, game software providers, identity verification services, and analytics tools. Each of these third parties operates under its own privacy policy and data protection standards.

99bat carefully selects its third-party partners and requires them to implement appropriate data protection measures. However, 99bat is not responsible for the privacy practices of third-party services that operate independently of the 99bat platform.

The 99bat platform does not contain links to external websites. All navigation within the platform stays within the 99bat domain. If you navigate away from 99bat to a third-party website through any means, the privacy policy of that third party will apply to any data you provide there.

12 Changes to This Policy

99bat may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how we use your personal data, 99bat will notify registered players via the platform or by email before the changes take effect. Your continued use of 99bat after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

We recommend reviewing this Privacy Policy periodically so you are always aware of how 99bat handles your data. If you have any concerns about a change to this policy, please contact the support team before continuing to use the platform.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how 99bat handles your personal data, please get in touch with the support team:

• Live Chat: Available 24/7 directly from the 99bat platform — the fastest way to reach us.
• Email: [email protected]

For questions about your account or gaming activity, you can also visit our FAQ page. For responsible gaming support, visit our Responsible Gaming page.